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WireColor help centre

Get back to the install.

Find answers about access, vehicle data, and your account β€” then get back to the work in front of you.

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Support for the part that is blocking you.

Plans and access

Understand vehicle tokens, 48-hour access, and subscription renewals.

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Account support

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Vehicle data

Browse the vehicle catalogue and open a demo with real wiring data.

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Community Q&A

Ask installation questions and learn from experienced technicians.

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Common questions

Answers before you need to ask.

How does an activation card work?

Activation cards are included in the packaging of select Fortin bypass and interface modules. Each card has a unique key that unlocks wiring and photographs for one vehicle. They are not sold separately.

How long can I access a vehicle?

Each spent token opens the selected vehicle for 48 hours. The window is designed to cover the complete remote-starter or alarm-system installation.

What does each plan include?

Every plan includes remote-starter and alarm-system wiring information, including wire names, functions, colours, locations, descriptions, and relevant full-colour photographs.

What is a vehicle token?

A vehicle token unlocks wiring information and photographs for one vehicle. Once it is used, that vehicle remains available for 48 hours so you can access or print the information during the installation.

When can I renew my subscription?

Eligible subscription plans can be renewed within 12 months of purchase after their vehicle tokens have been spent. The renewal applies to the original plan and account.

Where can I ask an installation question?

Use the WireColor community Q&A to ask questions, review recent answers, and connect with experienced technicians and manufacturer representatives.